As of March 21, 2025, MGH鈥檚 main entrance on Coxwell Avenue is closed as the next phase of our redevelopment project begins. Patients and visitors can use the new temporary main entrance on Sammon Avenue between Coxwell Avenue and Knight Street. View our campus map.
Every day, people seek care at local emergency departments (ED) for serious injuries and illnesses.
For those with minor injuries, coming to the ED can result in getting an x-ray and in-person assessment 鈥� but often with an in-hospital wait time that may exceed several hours. In order to make these visits more efficient and convenient, Michael 九游体育鈥檚 (MGH) ED has created a new online booking portal that allows patients with muskuloskeletal injuries, such as fractures, sprains or possible broken bones, to book appointments online, in advance, and minimize their time spent in hospital.
鈥淥ur new online booking portal offers a multitude of benefits for all patients seeking emergency healthcare services. By allowing patients with minor injuries to book appointments in advance, we are reducing their wait time in hospital, their exposure to those who may be sick while also freeing up the ED for those with severe, potentially life-threatening medical concerns that require urgent care,鈥� says Dr. Kyle Vojdani, chief and medical director of the emergency department, MGH.
鈥淥ne of the reasons that ED waiting rooms fill up is because patients can鈥檛 space out their arrivals. This portal will allow us to do just that with those patients who are able to wait.鈥�
The portal, hosted by Health Myself, is easily accessible through the hospital鈥檚 emergency department website and is compatible with both computers and mobile devices. First time users are asked to register with Health Myself before proceeding to the booking portal page, where they can answer a few simple questions to determine if they qualify for a pre-scheduled appointment. Those who qualify are offered a same day or next-day appointment in the ED depending on availability.
Patients are asked to arrive 30 minutes prior to their appointment to register. From there, an orthopedic technician is notified of a patient鈥檚 arrival and will bring the patient to the ED鈥檚 鈥榤inor acuity鈥� zone to be assessed.
While the team aims to keep booked appointments under two hours, a longer stay may be required for complex injuries. Patients with potentially serious injuries or those who meet certain serious criteria detailed on the portal's description page (such as an injury to the head or neck or those who are on blood thinners) should proceed immediately to the emergency department instead of using the portal.
鈥淥ur hope is that this booking portal will give people the comfort of knowing that if it鈥檚 just an x-ray they want or a quick injury assessment, they don鈥檛 have to rush to the hospital and wait on-site for care,鈥� says Dr. Vojdani.
鈥淭his is just another example about how we鈥檙e putting our patients and the patient experience first.鈥�
To learn more about MGH鈥檚 ED, click here. To visit the booking portal page, click here.