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The Patient Experience Panel (PEP) is a committee of Patient Experience Partners that work with hospital staff on projects that impact patient care.

Members are former patients and family members of patients who have received care at Michael Garron Hospital (MGH). Members have experience in different inpatient programs and outpatient clinics at MGH, including the Emergency Department and Medicine, Surgery, Oncology, Hemodialysis and Mental Health units.

PEP meets at least four times a year to give input on hospital initiatives and improvement projects. During the COVID-19 pandemic, meetings take place virtually using Zoom. Some examples of projects that PEP has been involved with include:

Simulation Interviews

PEP members have acted as a patient or family member during simulation interviews with potential staff. Members bring a unique perspective when looking at a potential staff’s ability to provide patient centred care.

“Made with� Logo

PEP members helped select the language and design used in the “With input from Patients and families� logo. This logo is used on materials that have been co-created with patients and families.

Health Literacy Training for Staff

PEP members helped inform health literacy training for staff. They provided feedback on the content, design, and functionality of the training.

Redesign of the Green Zone in the Emergency Department

PEP members provided to improve design and flow. These updates were recognized as a best practice by the Knowledge Institute.

Patient-Oriented Discharge Summary

PEP members co-created the discharge summary that guides conversations for patients returning home. This information helps patients manage their health at home.

Hospital Redevelopment

PEP members provided feedback throughout the MGH's redevelopment project. Members also previewed mock-up patient rooms and public spaces to help with the design of these areas.

Advance Care Planning

PEP members provided feedback on the content of advance care planning materials. Materials included information sheets, video content and a PowerPoint presentation.

For more information about PEP, please view the Terms of Reference.

Other PEP committees at MGH

In addition to the hospital-wide PEP, there are also unit-specific PEP committees:

• Emergency Department Patient and Provider Experience Panel
• Inpatient Medicine Experience PEP
• Maternal, Newborn and Child PEP
• Mental Health PEP

Next Steps

If you are interested in joining PEP at MGH, or if you would like to learn more about the role, please contact us:

• Email: @email
• Telephone: 416-469-6580 ext. 2324
• Take a look at the Getting Started Handbook